Keep it simple

Help Center

To ensure a high level of service all support inquiries (phone, email) will be entered as a support ticket.
Once a support ticket is created a ticket number will be issued. You may request this ID number when contacting support.

Tickets and their responses are reviewed for quality and timely response.


North America

Technical Support (levels 1 to 4)

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Email support

For most issues, please send emails to : support@rentp.com

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Toll Free Phone

When it can't wait:
North American Phone 1 888 591 1962
International Phone +1 905 693 9457


Holidays 2022

The Canadian support centre will be closed on the following Canadian days:

Holiday Date
______________________ ______________________
Family Day Monday February 21st 2022
Good Friday April 15th 2022
Victoria Day Monday May 23rd 2022
Canada Day public holiday Friday July 1st 2022
Civic Holiday Monday Monday August 1st 2022
Labour Day Monday September 5th 2022
Canadian Thanksgiving Monday October 10th 2022
Christmas closing Friday December 16th 2022 at 3pm
Christmas re-opening Monday January 9th 2023 at 9am

Support is only available on these holidays by sending an email to support@rentp.com.

United Kingdom

Technical Support (levels 1 to 4)

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Email support

For most issues, please send emails to : support@rentp.com
Email support hours : Early morning till late evening UK time

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Toll Free Phone

When it can't wait, Phone: 0808 134 8403

Australia

Technical Support (levels 1 to 4)

Xmas Holidays 2022

Christmas closing

Friday December 16th 2022 at 3pm

Re-opening
Monday January 9th 2023 at 9am
During Christmas break support can only be obtained by sending an email as below.

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Email support

For most issues, please send emails to : support@rentp.com


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Phone

When it can't wait:
Phone: 0407 541 290 Int. call: +61 407 541 290

4 Tier Support level definition

In an effort to clearly define the responsibilities and expectations of our support agents, each support agent has been assigned a support level and given a clear list of requirements for their level.

When contacting our support agents, please be aware of their support level and the responsibilities for that level, please feel free to escalate your issue to the appropriate support level.