Phone Support provided!
Advice is always at hand! RentalPoint customers receive support for 6 months included with the original purchase and thereafter renewed by payment of the Service and Software Assurance Plan (SSAP) fee. Software rental includes SSAP. Remote support via Remote desktop Services, GoToMeeting or GoToAssist is available.
To ensure a high level of service all support inquiries (phone, email) will be entered as a support ticket. Once a support ticket is created a ticket number will be issued. You may request this ID number when contacting support. All tickets and their responses are monitored for quality and timely response.
Enter an eTicket - click here
Or see the phone number below for your region.
Sign up for our client newsletter, click here.
4 Tier Support level definition
In an effort to clearly define the responsibilities and expectations of our support agents, each support agent has been assigned a support level and given a clear list of requirements for their level.
When contacting our support agents, please be aware of their support level and the responsibilities for that level, please feel free to escalate your issue to the appropriate support level.
More info ....
Our Service Commitment
If, for any reason, you are dissatisfied with our service, please contact the president
+1 (905) 693 9457 x 104
Our Knowledgebase (KB) may contain answers to your questions, how to use instructions and technical requirements, please log on to our KB by following this link.
Phone support Monday to Friday 9am to 5pm Eastern Standard Time (EST).
For phone support on your RentalPoint software you can contact one of the numbers below, or create an eTicket - click here.
Support levels 1 to 4 (please see support levels above)
North American Phone 1 888 591 1962
North American Fax 1 888 274 6872
International Phone +1 905 693 9457
International Fax +1 905 693 8172
The Canadian support centre will be closed on the following Canadian holidays:
|| May 20, 2013
|| July 1, 2013
|| September 2, 2013
|| October 14, 2013
|| December 20th at 3pm
|| January 2nd 2014
Support is only available on these holidays by entering an eTicket.
Technical Support (levels 1 to 4)
Toll Free Phone: 0800 169 9780 (option 3 for Critical IT issues before 2pm UK time, Option 1 after 2pm UK time), or create a Support ticket - click here.
Training and Support (level 1)
KAVE Theatre Services Phone: 01444 245500
Support (levels 1 to 3; please see support level definition above)
Phone: 03 5611 0222 Int. Phone: +61 3 5611 0222
Mobile: 0407 541 290 Int. Cell: +61 407 541 290
To report an issue with the software click here.